The short version: in-stock parts ship fast from US warehouses, shipping is charged at real carrier cost with the exact rate shown at checkout before you pay, and unused parts can come back within 30 days with an RMA. The full policy follows — please read it before ordering freight items or special-order parts.
// SHIPPING POLICY
Processing time. In-stock orders are processed and shipped within 1-2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM ET begin processing the next business day. During major sale events processing may extend by 1-2 days.
Real-cost shipping. We charge what the carrier charges — no padding, no handling markup. Standard parts ship UPS/FedEx ground (signature required), typically $10–$50 depending on size and weight. Oversized items (bumpers, hardtops, axle assemblies, wheel & tire packages) ship LTL truck freight, typically $400–$500 per unit, plus a shipping protection charge (~$55) that covers freight damage claims. Freight is charged per unit — two freight items means two freight charges. The exact shipping total is always displayed at checkout before payment.
Multiple warehouses, multiple boxes. JAP fulfills through a national wholesale warehouse network. Multi-item orders may arrive in separate shipments from separate locations, sometimes days apart. You are never charged extra for split shipments.
Tracking. A tracking number is emailed as soon as your shipment is picked up by the carrier. Please allow 24 hours for tracking to activate.
Shipping regions. We currently ship to the contiguous 48 US states. Alaska, Hawaii, APO/FPO and international destinations: contact us before ordering — some items can ship, many oversized items cannot.
Backorders and special orders. If an item is backordered we will notify you within 2 business days with an ETA and the option to wait, substitute, or cancel for a full refund. Special-order and made-to-order items (custom seats, made-to-order carpet, built axle assemblies, etc.) have lead times noted at purchase and begin production immediately — see the return exclusions below.
// FREIGHT / OVERSIZED DELIVERIES
Bumpers, axles, hardtops, tire packages and other oversized items ship via LTL freight carrier with curbside delivery. The carrier will contact you to schedule a delivery window; someone must be present to receive and sign.
- Inspect before you sign. Open the packaging and inspect the product with the driver present.
- Note ALL damage on the delivery receipt — even minor box damage. This is your legal protection.
- Refuse severely damaged freight. If the product is clearly damaged, refuse the delivery and contact us immediately.
- Report within 48 hours. All shipping damage — visible or concealed — must be reported to [email protected] within 48 hours of delivery with photos of the product, packaging and pallet.
Signing the delivery receipt free of damage notations transfers ownership to you as-is and waives the carrier's liability — after that point neither JAP nor the carrier can honor a shipping-damage claim.
// 30-DAY RETURN POLICY
Unused, uninstalled parts in original, resalable packaging may be returned — all returns must be initiated within 30 days of the purchase date. All returns require a Return Merchandise Authorization (RMA) number issued by our team — email [email protected] with your order number to start. Returns received without an RMA cannot be processed or refunded.
Condition requirements. Products must be in brand-new condition: no installation marks, no mounting scratches, no fluid contact, all hardware/instructions included, in undamaged original packaging. Parts that have been installed, painted, modified or damaged during installation attempts are not returnable. Do not write on or tape over the manufacturer's box — ship it inside another carton.
Restocking fee. A 25% restocking fee applies to all non-defective returns (change-of-mind, ordered-wrong, no-longer-needed), covering inspection, repackaging and warehouse processing. The restocking fee is waived when you opt for store credit or an exchange, and always waived when the return is due to our error or a manufacturer defect. Items returned without all original packaging are subject to the 25% fee regardless of reason.
Return processing fee. A $10-per-item return processing fee is deducted from refunds on non-defective returns, in addition to the original outbound shipping charges, which are non-refundable.
Refund timing. Once the warehouse receives and inspects your return (typically 3-5 business days after arrival), refunds are issued to the original payment method. Your bank may take an additional 5-10 business days to post the credit. Original outbound shipping charges are non-refundable except when the return is due to our error.
// NON-RETURNABLE ITEMS
- Special-order, custom-built and made-to-order products (custom-sewn seat covers, made-to-order carpet, built axles, custom wheels/tire packages)
- Electrical components and control modules that have been installed or connected
- Products sold as kits with opened chemical components (paint, adhesives, fluids)
- Items marked "Clearance / Final Sale" at time of purchase
- Gift cards
// WRONG, DEFECTIVE OR MISSING ITEMS
If we shipped the wrong item, the part arrived defective, or something is missing from your order, contact us within 48 hours of delivery for shipping damage and within 5 business days for wrong or missing items. Do not attempt to use, install, modify or repair the item. We will make it right at no cost to you — replacement, exchange or full refund including shipping, your choice. Manufacturer defects discovered after installation are handled under the manufacturer's warranty; we'll help you file the claim.
// ORDER CANCELLATIONS
Need to cancel? Email us as fast as possible with your order number. Orders that have not entered warehouse processing are cancelled for a full, immediate refund. Once an order ships it must be handled as a return. Special-order items cannot be cancelled once production begins.
// QUESTIONS
Anything unclear? Contact [email protected] or use the contact form — we'd rather answer a question before your order than process a return after it.